PRINTING and EMBROIDERY POLICY

 

EmbroidInk will provide products or services to person(s) who can lawfully enter into and form contracts under applicable law.

 GOVERNING LAW AND JURISDICTION:  These Terms and Conditions/Policies and user agreement shall be governed by and construed in accordance with the law in force for the time being in Georgia, United States of America.  Walton County to be exact (without regard to its conflict of law rules).  Each party entering into this agreement accepts the terms set herein by EmbroidInk Corp and is legally binding. 

 In consideration of the promises and obligations given and assumed herein, and intending to be legally bound, these Terms and Conditions/Policies provide as follows:

 SCREEN PRINTING MINIMUMS:

  1. Our minimum for bulk orders is 24 pieces per style for custom printing and Contract Printing. This includes all apparels/garments such as t-shirts, sweatshirts, hoodies, long sleeve shirts, tank tops, leggings, etc.
  2. Hats, banners, signs, and koozies are 12 pieces per style.
  3. Orders under a quantity of 12 pieces will have to be approved by EmbroidInk
  4. Any order under 24 items will incur an additional setup fee of $35.00 per order
  5. We reserve the right to adjust or change our policies and prices without notice to any person or persons and parties. This includes but not limited to:
  6. price fluctuation between brands
  7. inks
  8. materials
  9. chemicals artwork and designs
  10. Labor
  11. Overhead
  12. restocking, and cancellation fees

 Our prices and fees reflect our businesses needs and projections for the future. In our industry there are times that garments arrive from the manufacturer with wrong sizing, dye migration, holes, uneven seams, misplacements, etc. These are completely out of our control since we are not the manufacturer of garments, however we do our best to inventory and inspect every item(s) that enter our shop.

 EmbroidInk has a 5% misprint allowance which is a security measure and we inform and insist that every customer order a few items extra over their wanted quantity to be safe. We are not responsible for items within our 5% misprint allowance since this is an industry standard. 

 EMBROIDERY MINIMUMS:
1. Our minimum is 12 pieces per style for bulk embroidery orders. This includes all apparel/garment, hats, etc.

1. Items under a quantity of 12 pieces will have to be approved by EmbroidInk or by EmbroidInk’s ownership.

ORDER:

  1. By approving the quote and processing the order this is consent the customer has read and fully understands our terms and conditions as well as our printing policies.
  2. Once order is processed and our quote form is approved in person/verbally, through email, via text, or any electronic form, the customer understands and acknowledges they have read our terms and conditions as well as our printing policy forms on our website or via email and accept responsibility.
  3. Once order is processed and approved and paid in full, any changes or additions will have to be approve by EmbroidInk.
  4. Any infraction of our policies or our terms and conditions is grounds for order to be terminated at customers expense.
  5. "Ganging" non order items to the order to be printed will be treated as a separate order and are subject to additional fees and requirements.

 PAYMENT:

  1. We require all orders to be PAID IN FULL when placing retail orders (any quantity under 12 pieces).
  2. Bulk orders require 50% deposit before the order will be started, and the balance will be due on completion before the order is shipped, picked up, or delivered.
  3. If payment is not made, the order will not be processed; which will cause a delay in printing and shipment.
  4. We accept all major credit cards, PayPal, and cash, absolutely NO CHECKS.
  5. We reserve the right to invoice all services to include screens fees, artwork, labor, taxes, and shipping at customers expense.
  6. If any balance is left unpaid, we will hold onto order or items/garments until customer pays in full.
  7. Once payment is received in full, items/garments will be released immediately.
  8. All shipping fees MUST BE PAID BEFOR ORDER WILL BE SHIPPED OUT. If shipping is not paid at the time of order due to uncertain weight and box dimensions, broke up orders such as shipping a few items of an order then shipping the remaining items, a separate invoice will be sent once order is printed and MUST BE PAID IN FULL BEFOR WE WILL SHIP OUT THE REMAINING ORDER.

CANCELLATIONS:

  1. Customer does have the opportunity to cancel 1 day after ordering bulk (printed or embroidery) orders.
  2. After the 1 day, any cancellations are subject to ALL FEES APPLICABLE UNDER LAW AND FROM EmbroidInk, SUCH AS ANY DISTRIBUTOR OR MANUFACTURER FEES USED OR ORDERED FROM, these fees include but not limited to: Penalty fees, restocking fees, cancellation fees, processing fees, taxes, and by all companies or parties involved and will be deducted from the total of the overall order. The remainder of the total will then be refunded back to customer.
  3. If a cancellation is made after a custom order has been placed, you will be subject to ALL PENALTIES AND FEES WE HAVE IN PLACE to possibly include NO REFUND AT ALL to compensate any services or materials that were spent or used prior to printing, embroidery, or being handmade, or hand sewn. Depending on the material and labor or services utilized up to that point and at the sole discretion of EmbroidInk.
  4. if the order is already in process or any customization has been done Absolutely NO cancellations will be allowed.
  5. If order is pending delivery from manufacturer or distributor, any materials, services, taxes, processing fees, shipping fees, chemicals, etc. will be deducted from overall cost of the order, remaining amount will be refunded to customer by original method of payment. (NOTE) if your order is a Rush Order, there are no changes or cancellations allowed once order is processed. Processed orders are orders that are approved and paid by customer and then items are ordered through the distributor of our choice pending pick up or delivery of items to be printed.

 REFUND POLICY:

  1. EmbroidInk refund policy is, any refunds for whatever reason within the limits of this contract will be given in the same tender the Original order was placed. 
  2. No cash refunds for card purchases and no pay pal cash transfers will be honored nor done
  3. Customer understand and agrees to these terms before any order will be processed and printed; and agree not to demand, threaten, slander, or cast our company in any bad light, and will abide by our refund policy
  4. ALL PRINTED AND CUSTOMIZED PRODUCTS SALES ARE FINAL ONCE PAYMENT IS RECEIVED AND THERE IS ABSOLUTELY NO REFUNDS.

 SHIPPING/DELIVERY:

  1. EmbroidInk offers a variety of shipping methods to include USPS, Fed Ex, UPS, delivery, and pick up.
  2. WE DO NOT DELIVER OUTSIDE OF A 10 MILES RADIUS, unless previously planned and authorized by EmbroidInk’s Ownership at customers expense.
  3. We are not a courier or shipping company, so our shipping rates are NON-ADJUSTABLE.
  4. We are not responsible for lost, damage, rerouted, late, or mis handled packages once leaving our facility.
  5. We do not offer refunds for any shipping errors, delays. Lost, or damaged items; these are the responsibility of the shipping company and at the risk of the customer.
  6. All shipping balances must and will be paid in full before entire order is released.
  7. It is the customers responsibility to provide an up to date shipping address.
  8. We will quote shipping fee at the time of order, based on zip code provided through UPS, FED EX, or USPS.

 ARTWORK:

We pride ourselves for the artwork we create and the quality or prints we produce, and it all starts with experienced artists. These fees are NON-REFUNDABLE and NON-NEGOTIABLE. Our Art Department utilizes years of education and background experience to produce high quality work.

  1. EmbroidInk requires that artwork and images be "print ready" by being at least 300 dpi if image is bitmap image, or a vector image, with layers, and separated by colors.
  2. Google images, sketches, photos, screen shots, or low-resolution images through PowerPoint or word document, that requires recreation by us to be deemed print ready, will incur a fee.
  3. All orders requiring in house artwork by our Art Department is subject to a $25/hour NON-REFUNDABLE ART FEE.
  4. We will not proceed with the order until we receive acceptable artwork.
  5. Acceptable files are Photoshop, Ai, EPS, SVG, Corel, PDF, or high resolution 300 dpi.
  6. If a customer doesn't have proper artwork (layered separated and high resolution) we will have to create a print ready graphic in order to proceed with the order into production.
  7. Our artwork fee is $25/hour.
  8. If artwork is created before the order has been printed or even if an order is cancelled, the customer is still responsible for the artwork fees.
  9. We will invoice the customer for all services used up to that point, or take all fees for services, labor, and material, from any refunds that may be due to the customer or just invoice the customer for said services.
  10. We will itemize and invoice the remaining fees or deductions, so the customer is fully aware of what was totaled.

 SCREENS:

  1. Screens are the property of EmbroidInk
  2. Customers can purchase screen for $80.00 per screen
  3. We hold screens for 10 days before reclaiming screens for other jobs without charging another screen fee.
  4. After 10 days, any orders with the same design is considered a "new" screen and a screen fee is applicable.
  5. We charge $25 per screen for every color in a design. Example

 DIGITIZING:

  1. If a customer doesn't have proper digitizing file, we will have to create a stitch ready file in order to proceed with the order into production.
  2. Our digitizing fee is $30 for simple design and $60 for complex design.
  3. If digitize file is created before the order has been embroidered or even if an order is cancelled, the customer is still responsible for the digitizing fees
  4. We will invoice the customer for all services used up to that point, or take all fees for services, labor, and material, from any refunds that may be due to the customer or just invoice the customer for said services.
  5. We will itemize and invoice the remaining fees or deductions, so the customer is fully aware of what was totaled

DAMAGES:
We do our best to ensure every garment is printed correctly, but mistakes are inevitable. Customers have 24 hours to inspect and report any damages or defects with the order to us. Keep in mind we have a 5% misprint/damage allowance, we recommend ordering additional pieces to mitigate such problems. WE ARE NOT LIABLE for any incorrect order or garment manufactured inconsistencies including but not limited to:

  1. mislabeled garments
  2. color dye irregularities
  3. stitching errors
  4. rips, tears, or holes in garments
  5. mis shapes
  6. uneven necks or sleeves
  7. wrong sizing, etc.

 EmbroidInk is not responsible if certain items are out of stock or on back order. If items are out of stock or on back order, we will inform the customer as soon as possible.

If we have ordered from any manufacturer or distributor, customer accepts full responsibility of: any order change fees, and restocking fees, etc.

If customer agrees to wait for items, EmbroidInk is NOT LIABLE for any timeline restraints, deadlines, cancellations, etc. due to prolonged items out of stock or on back order.


We work directly with several distributors and try to keep their inventories as stocked as possible. However, in certain areas or seasons, as with certain specialty items, some items may be in high demand or "seasonal" which will deplete their current inventories. With these seasonal or specialty items, we don't guarantee any fitting.

These items are not the responsibility of EmbroidInk and in the event, items take more than 3 months (90 days) we will cancel on behalf of customer and begin the refund process. All fees, materials, labor, services, etc. will be deducted from the total of the order.

 PRICING AND POLICIES:
Customer(s) agree to adhere to ALL TERMS AND CONDITIONS and fully acknowledge and understand our printing policies. After 30 days of nonpayment, we send customer over to collection reporting agencies. Lastly, the final option is in the court of law.

LOGO/ BRANDING
EmbroidInk owns and assumes all authority over the name/term “EmbroidInk” as well as the logo with the letter “E”.  Only written permission from EmbroidInk can allow or authorize use of the logo or name in outside fashion:

  1. Printing
  2. Publication
  3. Apparel
  4. Distribution
  5. logo use and Company naming.

 We do not allow anyone else to use our logo or name on:
     1. any garments
     2. Signs
     3. Banners
     4. digital copy, or slogans

Jurisdiction over this issue is strictly handled in the State of Georgia.  Since we’re located in Walton County Georgia, we will have authority in this location all parties pertaining to this matter should any infringement arise. 

 EmbroidInk and its logo can be found in our Social Media pages, website, stamped on our invoices, quotes, and signature panel of all our emails.   

 *** Prices subject to change due to industry fluctuation and inflation per distributor, supplier, and re-seller.

 EmbroidInk reserves the right to delay, post pone, reprint, refund, cancel, or pro long any order by direction and authority of EmbroidInk and the Owner from order to order basis.

 We are a custom printing and embroidery shop and NOT THE MANUFACTURER OF GOODS.  This includes garments, ink, screens, supplies, and chemicals, we have set these policies in place to enforce certain criteria due to the insurance options for our print shop to cover or redeem lost products or services, so some orders may be delayed without control from EmbroidInk.  

 ***Once an order has been printed, or embroidered, or started to be printed or embroidered NO REFUND/CHANGE/OR ALTERATION WILL BE ALLOWED. 

 If an order has been processed and/or customization has started, any addons or adjustments will be treated as a new order and subject to ALL fees applicable under our policies.

 ALL ORDERS ARE PRINTED AND EMBROIDERED AS THEY COME IN ACCORDING TO THE NUMBER QUE IN OUR SOFTWARE MANAGEMENT.   TO REMEDY ANY SITUATION THAT COULD ARISE AND MAY POST PONE DELIVERY OR PICK UP TIMES! 

 PLEASE BE PATIENT AS THINGS DO ARISE AND MISTAKES HAPPEN! IF ANY MISTAKE IS MADE ON OUR PART, WE WILL REMEDY THAT ISSUE AND STRAIGHTEN ANY PROBLEM THAT ARISES AS SOON AS POSSIBLE. NO GUARANTEED TIME FRAME GIVEN, BUT WE WILL WORK AS FAST AS POSSIBLE TO CORRECT ANY ISSUES.

 NOTE**** PAYING FOR AN ORDER IS THEIR APPROVAL AND LEGALLY BOUND BY AGREEMENT AND THEIR CONSENT TO ALL OUR TERMS/CONDITIONS/POLICIES AND USER AGREEMENT BOUND BY OUR CONTRACT

 WARRANTIES
Customer(s) will not infringe the Intellectual Property Rights, trade secrets, right of privacy, rights of publicity or other legal right of any person, and will comply with all applicable laws, rules, and regulations.  Customers further represent and warrant that there are no claims, demands or any form of litigations pending, or to the best of its knowledge, threatened with respect to any content used or proposed to be used by any customer.  EmbroidInk will not be required to make any payments or compensation to any person in connection with its use of such content: and such content does not contain any violation or copyright infringement for images, designs, or logos outside our control or of our own property.  Customer(s) assume responsibility of the content in which they want printed and is assumed they have done their research.

 Customer(s) warrants to EmbroidInk that the images, designs, and logos provided for services are legally owned by said customer.

 Customer assumes all responsibility for the images, designs, and logos sent to EmbroidInk and have done their research for trademark infringement and we will knowingly give the customer the opportunity to a fair service. 

 Customer assume and understands everything mentioned above, and any breach of this user agreement contract could and may be grounds for a lawsuit for Breach of Contract.  

 Customer(s) are always allowed to express their experience with a business through platforms such as Yelp, Google, etc.  However, cyber bullying, stalking, threatening, ganging up on with friends or followers is not tolerated and will be turned over to local authorities.

 SHOP AND ACCIDENTS:
EmbroidInk is not a store front, so please make an appointment, calls, or emails.  Due to machinery and heavy equipment that pose a danger to the outside public, customers enter at their own risk when coming by to order, drop off items, pay, or pick up items. EmbroidInk is not responsible for any damages or accidents that could occur.  By Authority and Direction of EmbroidInk

By Reading, e-signing, approving electronically, or making a payment customer agree to have understands, and complies to all terms set forth therein.